Mouth-to-mouth marketing or word-of-mouth advertisements are 10 technique and 5 successful examples

Siavosh Kaviani
9 min readApr 15, 2020

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Word of mouth advertising, also known as word of mouth marketing, actually happens when you introduce it to your friends and acquaintances after having a product. Today, with the advent of Internet marketing strategy, this approach has shifted from viral marketing to marketing. In this article, we will introduce you to 2 successful oral marketing techniques and 3 successful external examples.

What is a word of mouth marketing or verbal marketing?

Verbal marketing or word of mouth marketing occurs when a consumer’s interest in a company’s product or service is reflected in their daily conversations. Generally, this type of marketing is a free ad that is generated through customer experiences and is usually something beyond expectations.

Mouth-to-mouth marketing can be encouraged through various promotional activities carried out by companies, or this opportunity can be created through consumer-to-consumer and consumer-to-marketer relationships. That is why this type of marketing is called verbal marketing or word of mouth marketing. Verbal marketing includes various types of marketing including humorous marketing, viral marketing, emotional marketing, and social network marketing strategy.

Ten Oral marketing tactics for business growth

1. Get to know your brand

The first thing to do before using word-of-mouth marketing tactics is to fully understand your brand’s product or service. You should ask yourself the following questions:

  • What is your overall brand message?
  • What are your company values?
  • What do your products or services do?
  • How can these products and services help people?

Having in-depth information about your brand and brand can help you deliver your products or services in a way that your audience will appreciate.

2. Research your competitors

Getting to know your competitors can be an essential step in countering these competitors. You need to have a good understanding of your industry and know what issues and problems it may overshadow. It iYou need to bere of what you have to compete for and know about the problems involved. You can ask yourself the following questions:

  • What can you do to be better than your competitors?
  • In what cases are they different from you, and how can you use that difference to your advantage?
  • Are there any downsides that you need to invest in and fix?

When you can properly analyze your competitors you will know what they are doing right and where their problems are. This will help you reinforce your verbal marketing tactics.

3. Identify your audience and customer

One of the most important steps in setting up successful verbal marketing tactics is to have a good understanding of your audience. If you know your target audience group you can determine what they like and dislike. You can then tailor your marketing strategy and services according to these settings.

Our suggestion is to divide your audience into different categories of buyers. So you can solve specific problems for each group. When you talk about or try to solve a problem for each group, you give the audience the feeling that you are personally taking care of their needs.

4. Monopolize your product

People want what they can’t have and that’s exactly what drives this strategy. Providing unique access to your products and services can be an effective method of implementing verbal marketing tactics.

When introducing a product or service instead of making it available to everyone, invite influencers and celebrities to try it exclusively. These influencers can provide valuable feedback on your product or service and invite your fans to use and introduce this product or service. Being unique makes the demand to buy a product or product even out of curiosity.

5. Find your specialty

For your brand to be truly significant, there must be a special and unique feature about you that people will remember you for. You need to have a unique feature so that people can talk about it with their friends and acquaintances. If you have the same features that other brands have in your business industry, your audience may not even remember you. This unique feature can be the production of a particular product or a unique work culture in your company. You need to identify and invest in what makes you unique. So that people can share it with others. You can even focus on some of the marketing tactics you’ve heard from your target audience.

6. Create a social community

72% of marketers use social media to build loyal fans and customers. Creating a solid social media community is essential and will make your verbal marketing tactics successful. Here is where audience recognition plays an important role. You need to know your target audience so you can determine where and how they want to communicate online. They may be more inclined to use Instagram or be more active on Twitter and Facebook.

Once you’ve identified the right communication channel to reach your audience on social networks, start communicating with them. Doing some research helps you understand how to talk to them. For example, you need to know what kind of humor they are interested in or what language they use.

7. Identify and interact with influencers

According to experts, 75% of marketers use influencers to influence the audience and believe that this is effective in building customer loyalty.

Advertising a brand through influencers is one of the best verbal marketing tactics. This technique works because you get it through people who are involved in people’s buying decisions.

These influencers can be anyone. From bloggers to social media stars. When choosing an influencer you do not have to look for your industry, but you should look for names that many people follow on social media and have high participation rates. Of course, it is best to use influencers that are relevant, famous and valid.

8. Involve human emotions

People who interact with the brand and brand they use are more likely to recommend this brand to others. This link is great for your verbal marketing tactics. You need to be able to reshape your brand on social media to build strong relationships with your audience. Let your customers know that they are interested in a brand that has a personality.

One of the great ways to communicate and interact with the audience is to respond to the topics and opinions. Whether these topics are positive or negative, you should try to reach out to them when they are following you. Keeping audiences in sync with up-to-date products and developments is also a great way to establish this connection.

9. Invest in customer experience

Verbal marketing tactics are implemented by the recommendations that customers make to each other. The best way to get these recommendations is to have a positive customer experience from your brand. People only talk about their very good and positive experiences of a product or service, not the average or average experiences. What they may be talking about is a really good experience or a very negative experience.

10. Reward loyal customers

One of the most effective verbal marketing strategies is to turn ordinary customers into loyal customers by motivating them. You can give them a special offer or specific content to make them feel different and special. By loyal to them, you can share experiences with your friends and acquaintances.

Examples of Successful Verbal Marketing

1. Pinterest

Pinterest thrives on user-generated content. The company relies on its users to create visual content. And it regularly employs its users who are the same pioneers. But how did Pinterest’s 3,000 followers in 2010 increase to 200 million in 2018?

The founder of the series, Ben Silbermann, urged his followers to launch a small but passionate campaign. So Ben Silbermann meets with loyal followers of this site who this product to see their feedback. Building a person-to-person relationship with the site’s users showed that the team was serious about creating a better site and a larger community. Using this way, Pinterest was able to create one of the most successful executives. The campaign that was launched encouraged users to do the rest and invite their friends to do the same.

2. Threadless T-shirt

Growing and expanding the community is a very valuable way to get a better insight into the audience that the reputable Threadless brand did just that by bringing together graphic designers and art fans to create and share custom product purchases. The company attracted 10,000 new members in its first two years, and in less than four years, that number reached 6.5 million. The company accompanies its fans with ongoing competitions and challenges that help designers to enhance their skills.

The Threadless team found this to be a very entertaining and engaging audience. The company also displayed user-generated content as much as possible and competed in a variety of themes ranging from T-shirt designs to custom cakes. It is cMembersappy that their designs were being promoted and that more people were being directed to the site.

3. CocaCola

CocaCola survived many ups and downs and eventually stayed in the beverage and beverage game. The company has been very successful in attracting people with surprises and delivering good messages and the like.

In 2012, the company installed joy machines around the world. Customers looking for a cold drink could receive a free drink in exchange for hugging, dancing, or doing other things. In one of the company ‘s cheerful campaigns, Coca-Cola set up a telephone booth in Dubai that allowed workers to use bottles for their families instead of money. The company recently launched the CocaCola Subscription Campaign, which has revived sales in more than 70 countries. In this campaign, CocaCola has designed bottles with different names printed on them, so people like to buy them for a friend of the same name.

4. Dropbox

Not every company like Coca Cola can make huge marketing expenses. Smaller businesses can focus less on incentives such as discounts, bank gift cards, or key features of a product with lower costs.

In its unforgettable days, Dropbox received massive referral traffic with the promise of free storage. Dropbox provided an extremely useful service when Internet users needed higher storage capacity. The company has allocated 500 MB of additional storage space for new customers and people to introduce the company to others. Customers can increase their loyalty and receive more rewards by referring to more people. Providing more space encourages users to keep all of their files in one place and not split them among multiple free services.

5. Casper Mattress Company

When a product is significantly different or more expensive than an industry standard, it is less possible for a company to reach a customer. Casper made an irresistible offer to the audience by breaking the mattress market with a $ 1000 quality product. Who can resist this tempting order with online ordering and fast home delivery? Providing a long training course also eliminated the greatest fear of buying this very high-quality mattress.

Customers needed a lot of time to test the comfort and durability of this mattress. Most importantly, customers had tangible products in their homes and could show it to others. At the same time, Casper posted ads on social media sites and websites. Overall this strategy has enabled the company to develop a successful plan in a competitive arena

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Siavosh Kaviani

Professor Siavosh Kaviani was born in 1961 in Tehran. He had a professorship. He holds a Ph.D. …follow him on https://avengering.com/en/prof-siavosh-kaviani/